Refund Policy
At Ostruceoil.com, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help. Please read our refund policy carefully for details on returns, refunds, and exchanges.
Returns
We accept returns on eligible products within 30 days of the purchase date. To qualify for a return:
The item must be unused, unopened, and in the original packaging.
Proof of purchase, such as a receipt or order confirmation, must be provided.
Please contact our customer support at info@ostruceoil.com. to initiate a return.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
A refund will be processed to your original method of payment.
Refund processing time may vary depending on your payment provider, but generally takes 5-10 business days.
Non-Refundable Items
Certain items cannot be refunded, including:
Used or opened products
Gift cards and promotional items
Sale items or items purchased with a discount code
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for a damaged product, please contact us at info@ostruceoil.com. within 7 days of receiving your order.
Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the item was damaged or incorrect.
Shipping fees are non-refundable.
Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@ostruceoil.com
. If the order has not yet shipped, we can issue a full refund. If it has shipped, our standard return policy applies.
Returns
We accept returns on eligible products within 30 days of the purchase date. To qualify for a return:
The item must be unused, unopened, and in the original packaging.
Proof of purchase, such as a receipt or order confirmation, must be provided.
Please contact our customer support at info@ostruceoil.com. to initiate a return.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
A refund will be processed to your original method of payment.
Refund processing time may vary depending on your payment provider, but generally takes 5-10 business days.
Non-Refundable Items
Certain items cannot be refunded, including:
Used or opened products
Gift cards and promotional items
Sale items or items purchased with a discount code
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for a damaged product, please contact us at info@ostruceoil.com. within 7 days of receiving your order.
Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the item was damaged or incorrect.
Shipping fees are non-refundable.
Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@ostruceoil.com
. If the order has not yet shipped, we can issue a full refund. If it has shipped, our standard return policy applies.